Privacy Policy

The purpose of this section is to inform internet users and Pelote de Porcelaine’s customers about the use of personal data collected by Pelote de Porcelaine.

What is personal data?

Personal data is information that can be used to directly or indirectly identify a person: last name, first name, postal address, telephone number, e-mail address or IP address, etc.

When does Pelote de Porcelaine collect your data?

Pelote de Porcelaine may be required to collect personal data while you are browsing on the site and during your purchases on the Pelote de Porcelaine website. When collecting your personal data, Pelote de porcelaine informs you of the necessity or not of the collection, the purpose of the collection as well as yours rights to refuse the commercial use of your data by Pelote de Porcelaine.

By using our website, you also agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

The processing manager

The collection is carried out by the Pelote de Porcelaine company, which acts as the processing manager.

The purposes of processing

Pelote de Porcelaine collects your personal data for different reasons:

  • Complete your orders;
  • Perform the Direct marketing;
  • Understand and evaluate its sales, as well as your needs and preferences;
  • Develop, promote, market and provide products and services that better meet your needs;
  • Allow you to participate in our promotional offers and contests;
  • Allow you to participate in studies of customers;
  • Process exchanges or returns of products;
  • Improving the quality of our online shop;
  • Respond to all requests or complaints.

Recipients of personal data

The personal data collected by Pelote de Porcelaine are intended for its own and creators’ use.
Indeed, Pelote de Porcelaine will transmit your personal data to its creators for the processing of your e-commerce orders.

Pelote de Porcelaine will also be required to collaborate with business partners for the management of marketing and customer relationship, in order to offer you personalized offers or not. Therefore, Pelote de Porcelaine will be able to receive and transmit to its partners the changes you report regarding your personal data; receive and transmit the non-electronic contact (postal address) and profile data (excluding personal data) that you transmit. At no time Pelote de Porcelaine will transfer or share your personal data with companies whose purpose is to acquire prospects and send commercial solicitation by SMS or by e-mail without your consent.

These transfers shall be made in strict compliance with the current regulation related to personal data. You always have a right of opposition to this transmission which is executed by simply making a request to Pelote de Porcelaine according to the terms defined in the section “Your rights”.

The storage life or duration 

Your personal data is kept for three years from the end of the business relationship or the last contact. However, the data may be retained and archived for a longer period in order to comply with a legal obligation.

Data transfer outside the EU

Your data may be transferred outside the European Union to our trading partners.

Links to other websites and social networks

Pelote de Porcelaine’s website may occasionally contain links to our partners websites or third-party companies. Please note that these websites have their own privacy policy, and we are not responsible for the use made by these websites of the information collected when you click on these links. We do not accept any responsibility for the content of these sites, and we invite you to review their privacy policies before forwarding your personal data to them.

Data security and confidentiality

Pelote de Porcelaine does its best to ensure the protection, confidentiality and security of the personal data transmitted to it and in compliance with the applicable legal provisions.

Sensitive data

Please do not send or share sensitive personal data (including social security numbers, racial or ethnic information, political, philosophical or religious opinions, health, sexual life, judicial convictions or union membership) on or via our website.

Your rights

According to the regulations on personal data, you have the right to access, rectify, limit processing, block, portability and erasure of your data.

You also have the right to determine directives concerning the use of your data.
To exercise your rights, you can send your request to PELOTE DE PORCELAINE, (RCS of Lille Métropole to the following number 845 041 904) to the following address: pelote de Porcelaine- 15, Place Sébastopol – 59000 Lille or by email:

Finally, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which your habitual residence is located, your workplace or the place where the violation was allegedly committed, if you consider that the processing of personal data concerning you constitutes a violation of the applicable regulations.