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The order can be paid online by credit card (Visa, Mastercard or American Express) also by PayPal.
You can write a message when validating your order in the "Do you want to add a note to your order?" section. Depending on the type of request, it will be taken into account when preparing the package or added inside the package.
You can contact Aude directly via the contact form, she will give you a quote!
Would you like to first receive information about new collections? And also receive all French News? To do this, just subscribe to the newsletter! You can register via the registration form at the bottom of the pages. And above all, remember to validate your registration in the email you have just received! Otherwise, your registration will not be taken into account.
Pelote de Porcelaine undertakes to deliver your order within 5 to 10 days. However, during periods of high demand (e.g. sales), delivery times can be extended. Aude apologizes for this inconvenience and will specify the new delivery time on the product sheets. To view the delivery status of your parcel, simply click on the "Track package" button in the "Order Recap" email.
Aude apologizes and invites you to return the product to Pelote de Porcelaine at the following address: PELOTE DE PORCELAINE15, Place Sebastopol59000 Lille
The product will be refunded upon receipt of the package.Regarding the products used and damaged, Pelote de Porcelaine invites you to consult the page “Retraction and returns”.